You must verify that you are 18 years of age or older to enter this site. If you are under age, please press No. This site is not for you! We might use cookies to ensure that we give you the best experience on our website. By clicking Yes you agree to this policy.

Vaping guides

Clouder


Are all products sold at Clouder authentic?

Rest assured that when you shop at Clouder, you are purchasing only the premium products stocked by the best vape shops in town. As one of the largest distributors in Europe, we have established close business relationships with the biggest names in the industry.

How do I ask a question not listed here?

You can use the Chat feature at the bottom right of the screen or you can call or email us (here)

 

Ordering

Which payment methods do you accept?

We accept all major debit and credit cards, namely Visa, Mastercard, American Express.

 

Delivery

How long will it take for my order to arrive?

Most orders will be delivered within the hour.

How do I know if my order has been dispatched?

You will receive a confirmation email shortly after your order has been accepted by the vape shop to let you know that it’s been received.

What should I do if my order hasn't arrived?

Please contact customer service by either using the Chat feature at the bottom right of your screen or calling us directly. Contact details can be found (here)

What should I do if items are missing from my order?

Please contact customer service by either using the Chat feature at the bottom right of your screen or calling us directly. Contact details can be found (here)